Return & Refund Policy | CordlessToolz

Return & Refund Policy

Thank you for choosing CordlessToolz as your trusted supplier of premium cordless power and cleaning equipment. We stand behind the quality of the products we curate. If you are not completely satisfied with your purchase, we are here to help you resolve the issue efficiently.

90-Day Return & Exchange Window

We accept returns and exchange requests within 90 days of your delivery date. To be eligible for a standard return or exchange, your item must meet the following criteria:

  • The product must be in unused, pristine condition.
  • The product must be in its original, unaltered packaging with all included accessories, manuals, and components.
  • You must provide a valid receipt or proof of purchase (such as your CordlessToolz order number or invoice).

How to Initiate a Return

To ensure your return is tracked and processed without delay, please follow this procedure:

1

Contact Support

Email our customer care team at support@cordlesstoolz.com before shipping any items back.

2

Receive Authorization

We will provide you with a Return Merchandise Authorization (RMA) and the designated return shipping address for your region.

3

Ship the Item

Please package the item securely and ship it using the specific address and method provided in our confirmation email.

Note on Return Shipping Fees: For standard returns (change of mind, non-quality issues), the customer is responsible for paying the return shipping costs to our designated facility. Original shipping costs are non-refundable.

Refunds

Inspection Process: Once your return is received at our facility, our technicians will inspect the item to verify its condition. We will send you an email confirming receipt of the package.

Approval & Processing: Following inspection, we will notify you of the approval or rejection of your refund. Approved refunds are automatically credited back to your original method of payment within a few business days, depending on your financial institution.

Policy Expiration: Refund requests under our 90-day policy must be completed within 90 days of initiating the claim. We cannot process refunds for non-quality issues once this 30-day window has closed.

Exchanges & Defective Items

We uphold strict quality standards for the inventory we supply. We replace items if they arrive defective, damaged, or experience a manufacturing failure under normal use.

Exclusion Criteria: We cannot process free exchanges or replacements for items that show signs of product misuse, abuse, commercial negligence, accidental damage, unauthorized repairs/alterations, or a clear lack of required maintenance.

Troubleshooting Support: If your equipment is not functioning as expected, contact our technical support team at support@cordlesstoolz.com. Our experts will guide you through quick diagnostics to determine the issue.

Manufacturing Defects: If our team confirms a verified manufacturing fault, we will expedite a free replacement to you at no additional cost.

3-Year Limited Warranty

To give you complete peace of mind on your investment, CordlessToolz backs your purchase with a 3-year limited warranty protecting against manufacturing defects in materials and workmanship. For full terms and coverage details, please review our comprehensive Warranty Page.